Privacy Policy

Who we are

CaseHelp is a service of Wayco AI, Inc., a Delaware corporation with offices at 169 Madison Ave, Suite 38526, New York, NY 10016. CaseHelp connects people who have accident claims with independent law firms that handle them, and helps people find open settlements they may qualify for. We are not a law firm and not a lawyer referral service; no attorney-client relationship is formed by using this site.

Information we collect

Information you give us: your answers to our free case check (what happened, how it affected you, who was at fault, when it happened and whether a lawyer already represents you), your phone number, and anything you type into the ask box on our home page (the text stays in your browser until you continue to the case check).

Information recorded when you submit: the time you agreed, the exact wording you agreed to and its version, your IP address, browser and device, the page you came from and any advertising identifiers in the link you arrived by, and, when that service is enabled, a TrustedForm certificate (a third-party record of the form session).

Technical data: our servers keep standard request logs (address, page, time, browser) for security and reliability. When analytics are enabled, Meta Pixel and Google Analytics record that a page was viewed; we never send them your answers or your phone number.

How we use it

To review your potential case, contact you about your inquiry by phone and text (including with AI voice technology), match you with a partner law firm, send you documents and status updates about your claim, keep the records of consent the law requires, protect the service against abuse and improve it.

Calls and text messages (SMS)

By submitting our form you consent to receive calls and text messages (including via automated or AI voice technology and autodialed or prerecorded messages) from CaseHelp and its partner law firms at the number you provide, regarding your case inquiry. Consent is not a condition of any purchase. Message frequency varies and message and data rates may apply.

Opt-out: reply STOP to any text to stop messages, or HELP for help. You can also ask us to stop contacting you by emailing info@casehelp.org.

We do not sell or share your mobile information or SMS consent with third parties for their own marketing purposes. Mobile opt-in and consent are never shared with anyone for marketing.

Sharing

We share your case information only with the matched partner law firm or firms and with the service providers that operate our platform (telephony, messaging, hosting, form certification and analytics vendors), each under confidentiality obligations. Nothing is shared with a law firm until it takes on a case your answers fit.

California residents: passing your details to a law firm in this way may be a "sale" or "sharing" of personal information under California law. You may opt out, or ask us to delete your details, at any time by emailing info@casehelp.org. When you ask us to delete, we remove your name, phone number, notes and every answer, and keep only the record that you gave consent, when, from which state and type of phone line, the TrustedForm certificate, and what the consent concerned.

Sign in with Google

Parts of CaseHelp use Google sign-in: today our staff console, and your own CaseHelp account once accounts open. When you sign in with Google we receive your name, email address and profile picture from your Google account and use them only to create and secure your session and to show who is signed in. We do not use Google account data for advertising, do not sell it, and do not share it with anyone other than the service providers that host the platform. CaseHelp's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. You can remove CaseHelp's access at any time at myaccount.google.com/permissions.

Cookies

Signed-in staff get a session cookie that keeps them signed in. When analytics are enabled, Meta Pixel and Google Analytics set their own cookies to count page views; we set no advertising cookies of our own. The case check works without cookies.

How long we keep it

We keep case check records for as long as needed to handle your inquiry and for the record-keeping the law requires. Consent records are kept even after you ask us to delete your details, as described above.

Your choices

You may request access to, correction of, or deletion of your information, or opt out of contact, by emailing info@casehelp.org. We answer within the time the law allows.

Children

CaseHelp is for adults. We do not knowingly collect information from anyone under 18.

Changes

When this policy changes we update the date at the top. Material changes are announced on this page.

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