Frequently asked questions
Last updated: November 10, 2026
Short answers about the free case check, the call, the law firms and your information.
Is CaseHelp free?
Yes. The case check, the call and the introduction to a law firm cost nothing. Accident attorneys usually work on contingency, which means no fee unless they win; the firm explains its terms before you sign anything, and case costs may apply.
Is CaseHelp a law firm?
No. CaseHelp is a consumer claim platform and a paid attorney advertising program. We do not give legal advice. Independent partner law firms handle the legal work, and any attorney-client relationship is between you and the firm you hire.
What happens after the case check?
Sarah, our AI assistant, or a member of our team calls the number you gave to go over what happened. If your claim fits, we introduce you to a partner law firm that handles claims like yours. The firm decides whether to take the case; you decide whether to hire them.
When will you call?
Usually soon after you finish the check, within the hours the law allows for your state. If you'd rather not wait, call us yourself; the number is on the About page when it is available.
Do I have to hire the law firm you introduce?
No. There is no obligation at any point. You can stop after the call, decline the firm, or ask for another.
What if a lawyer already represents me?
Tell us during the check. We do not interfere with an existing representation; if you are thinking of switching, the call can still help you understand your options.
Are there deadlines?
Yes. Every state limits how long you have to bring a claim, and some deadlines are short. The sooner you check, the more options you keep.
Can I do this in Spanish?
Yes. The whole site, the case check and the call are available in Spanish. Switch with the ES button at the top of the page.
What about settlements and lawsuits over products?
Those parts of CaseHelp are coming. Today the free case check covers accident claims; the Settlements and Recovery pages say when the rest opens.
How do I stop calls or texts?
Reply STOP to any text, or email info@casehelp.org and we stop contacting you.
How is my information used and who sees it?
We use it to review your potential case, to contact you about it and to introduce you to a partner law firm. Only the matched firm and the service providers that run our platform see it, each under confidentiality obligations. We never sell your number or your consent. The Privacy Policy has the details.
How do I delete my information?
Email info@casehelp.org. We remove your name, number, notes and answers, and keep only the record that you gave consent, as the law requires.
Can I sign in with Google?
Google sign-in is used by our staff console today, and will be how you sign in to your own CaseHelp account when accounts open. We receive only your name, email and profile picture from Google, and use them only to sign you in.
Where is CaseHelp based?
CaseHelp is a product of Wayco AI, Inc., 169 Madison Ave, Suite 38526, New York, NY 10016.
This is attorney advertising. Prior results do not guarantee a similar outcome.