AnswerSettlements

The lawsuit is about Amazon's handling of some returns and refunds. The court-approved notice (question 5) covers physical products bought through Amazon.com and received in the United States from September 5, 2017 to February 12, 2026, where a refund was wrongly not paid, was late or was incorrect, or where a person was wrongly charged after a refund. Shopping on Amazon is not enough by itself.

The official website says: "Amazon denies Plaintiffs' allegations and denies any wrongdoing." It also says the court "still has to decide whether to approve the Settlement."

If you cannot tell which group you are in, check your emailed notice, then ask the administrator through the official settlement website. Do not guess from an old refund email. A Subclass B claim needs your Notice ID and proof for each return; the claim form lists what to send.

A Subclass B claim must be submitted online or postmarked by December 1, 2026 (notice, questions 12 and 13). The final approval hearing is set for March 16, 2027 at 10:00 a.m. Pacific Time. That is the day the court considers approval, not a payment date.

It is the common fund for the whole class (notice, question 8), not a fixed amount for each customer. Costs and any fees the court awards come out first, and the two subclasses share what is left under different rules. CaseHelp does not estimate what anyone will receive.

The Federal Trade Commission runs a separate refund program about how people were signed up for Amazon Prime and how hard it was to cancel. It has its own rules, and its eligible customers do not file a claim. A Prime refund message tells you nothing about the returns settlement, so match the case name on your notice to the issue.

• Find your emailed notice and see which subclass it names.
• Keep your order, return and refund records for the same transaction together.
• For the basics, see what a class action settlement is.

CaseHelp is a consumer claim platform, not a law firm and not the settlement administrator. This guide is general information, not legal advice. Never pay anyone to file a settlement claim.